{"id":195144,"date":"2021-07-28T10:27:15","date_gmt":"2021-07-28T14:27:15","guid":{"rendered":"https:\/\/www.attendancebot.com\/blog\/?p=195144"},"modified":"2021-08-31T06:25:35","modified_gmt":"2021-08-31T10:25:35","slug":"skip-level-meeting","status":"publish","type":"post","link":"https:\/\/www.attendancebot.com\/blog\/skip-level-meeting\/","title":{"rendered":"The Comprehensive Guide to a Skip-Level Meeting"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Skip-level meetings have emerged as a vital managerial tool. They help managers understand the workings of an organization and spot organizational-level problems. It can be tricky to navigate these meetings. This article will guide you about all the aspects of skip-level meetings and how to take them effectively.\u00a0<\/span><\/p>\n<div class=\"lyte-wrapper fourthree\" style=\"width:960px;max-width:100%;margin:5px auto;\"><div class=\"lyMe\" id=\"WYL_z7OZhenrArE\"><div id=\"lyte_z7OZhenrArE\" data-src=\"https:\/\/blog.attendancebot.com\/wp-content\/plugins\/wp-youtube-lyte\/lyteCache.php?origThumbUrl=%2F%2Fi.ytimg.com%2Fvi%2Fz7OZhenrArE%2Fhqdefault.jpg\" class=\"pL\"><div class=\"tC\"><div class=\"tT\"><\/div><\/div><div class=\"play\"><\/div><div class=\"ctrl\"><div class=\"Lctrl\"><\/div><div class=\"Rctrl\"><\/div><\/div><\/div><noscript><a href=\"https:\/\/youtu.be\/z7OZhenrArE\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.attendancebot.com\/wp-content\/plugins\/wp-youtube-lyte\/lyteCache.php?origThumbUrl=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fz7OZhenrArE%2F0.jpg\" alt=\"YouTube video thumbnail\" width=\"960\" height=\"700\" \/><br \/>Watch this video on YouTube<\/a><\/noscript><\/div><\/div><div class=\"lL\" style=\"max-width:100%;width:960px;margin:5px auto;\"><\/div><\/p>\n\n<h2><b>What is a Skip-level Meeting?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A skip-level meeting is one where the manager of manager meets with an employee who reports to the manager they manage. Usually, the person would talk to their managers directly. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A little confusing, but a skip level meeting essentially means that leaders high up in the chain of command have one-on-ones with employees much lower in the hierarchy. Sometimes, it becomes essential to \u2018skip a level\u2019 and talk to someone who is lower in the hierarchy to get a feel of how things are being done in the company.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-195145\" src=\"https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Definition-min.png\" alt=\"Skip Level Meeting Definition\" width=\"766\" height=\"502\" srcset=\"https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Definition-min.png 766w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Definition-min-300x197.png 300w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Definition-min-100x66.png 100w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Definition-min-687x450.png 687w\" sizes=\"auto, (max-width: 766px) 100vw, 766px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/getlighthouse.com\/blog\/skip-level-meetings-one-on-ones\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/p>\n<h2><b>How to Prepare for a Skip-level Meeting?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Managers&#8217; time is precious and expensive. If you are going to take a 30-minute skip-level meeting, you should walk away with insights and valuable feedback on your organization. For that, you must prepare yourself well for the meeting. Otherwise, it would just be a waste of time. So, here\u2019s how you can prepare for a skip-level meeting:<\/span><\/p>\n<h3><b>Do Your Research<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A skip-level meeting format needs to be based on intelligent discourse. Before taking a skip-level meeting, do your research. Get to know what the other person has been working on and how far their projects have come. The meeting should be to gather crucial information. You can get generic updates on Slack or by talking to their manager.\u00a0<\/span><\/p>\n<h3><b>Skip-level Meeting Agenda<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Send your questions in advance so that the employee can think about them carefully. Often, people won\u2019t be able to recall important insights if you ask for them on the spot. Create a list of 10-12 questions. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The questions should mostly include those that can elicit crucial information about the workings of the company, feedback on key decisions, issues with company policies, to name a few things. Skip-level meeting questions are crucial. Think carefully and draw up questions that are easy to answer but quantifiable.\u00a0<\/span><\/p>\n<h3><b>Encourage Them to Ask Questions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You should encourage the employee to ask questions. The questions they ask can tell you about their concerns and how they think about things. If you see similar questions in different meetings, you can pinpoint the problems employees face in your organization.\u00a0<\/span><\/p>\n<h2><b>What is the Purpose of Skip-level Meetings?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Finding out the skip-level meeting purpose will help both managers and employees. A skip-level meeting is to gauge how the organization is performing, how effective the company policies and decisions are, the improvements needed in the work culture, and the efficiency of operations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These meetings let senior managers talk to employees low in the hierarchy freely. People are hesitant to provide honest feedback since their jobs and increments depend on how they are perceived by their bosses. With these meetings, you can assure your employees that they are in a safe environment and they should be honest.\u00a0<\/span><\/p>\n<h2><b>Skip-level Meetings: Pros and Cons<\/b><\/h2>\n<h3>Pros of Skip-level Meetings<\/h3>\n<p><span style=\"font-weight: 400;\">First, we will talk about the pros of these meetings. Here are skip-level meeting benefits:\u00a0<\/span><\/p>\n<h4><b>Transparency<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">With skip-level meetings, you can uncover things that the managers may have neglected to mention. Skip level 1-on-1\u2019s can be the tool to uncover the true picture of your organization. Only when you know your organization inside and out can you make changes to increase its efficiency and improve the work culture, right?<\/span><\/p>\n<h4><b>Ideas<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">An open environment that promotes the sharing of ideas and knowledge will thrive. Skip-level meetings are crucial as they help you create such an environment. The insights provided in these meetings can be profound and immensely helpful.\u00a0<\/span><\/p>\n<h4><b>Track Progress<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Every company has visions and priorities. They make a plan to further such visions. To track whether the on-ground reality mirrors the vision, skip-level meetings are necessary. It is vital to know the values that are being promoted in the workplace.<\/span><\/p>\n<h4><b>Employee Engagement<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Most employees want their opinions to be heard and valued. Even if you don\u2019t consider them, hearing out what they have to say will increase <a href=\"https:\/\/www.attendancebot.com\/blog\/employee-engagement\/\" target=\"_blank\" rel=\"noopener\">employee engagement<\/a>.\u00a0<\/span><\/p>\n<h3><b>Cons of Skip-level Meetings<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Now that we are done with the benefits of skip-level meetings, let\u2019s talk about its pitfalls:<\/span><\/p>\n<h4><b>Insincere Employees<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Some employees will have hidden agendas. They will feed you with incorrect information about their managers and the workings of the organization. It can be difficult to ascertain if employees are truthful with their criticisms or not.\u00a0<\/span><\/p>\n<h4><b>The Problem of Who to Meet<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Senior managers can be responsible for hundreds to thousands of employees. Only selecting highly-liked employees to meet and getting their feedback can be unproductive. A perception of favoritism might develop in the organization. Additionally, it is not possible to meet every person. You can try reducing the duration of meetings and increasing their frequency to meet with people from different groups and teams to solve this problem.\u00a0<\/span><\/p>\n<h4><b>Misinterpretation of Words<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Employees will pitch you many ideas during skip-level meetings. Be careful with what you reply to them. Sometimes, your words can be misconstrued, and employees can start implementing their ideas.\u00a0<\/span><\/p>\n<h4><b>Conflict with Direct Managers<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Employee feedback can lead up to them opening up to you with concerns about the operations of their managers. Your direct managers might think that you are undermining them or going behind their back. This can lead to conflict. To avoid this, tell your direct managers that you are meeting someone from their team. Additionally, some problems do not require your intervention. Do not interfere in matters that seem like they should be <a href=\"https:\/\/www.attendancebot.com\/blog\/conflict-resolution\/\" target=\"_blank\" rel=\"noopener\">resolved<\/a> between your direct managers and subordinates. Otherwise, skip-level meetings can provide you with excellent feedback on your direct managers.\u00a0<\/span><\/p>\n<h2><b>Skip-level Meeting &#8211; Employee Perspective<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A one-on-one with a skip-level manager can be an opportunity for employees to showcase their analytical skills. Skip-level meetings are an ideal way for employees to talk about their experiences and insights. Employees need to prepare themselves for a skip-level meeting as well. <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">For that, they can analyze their experience at the organization, issues they have faced, and things that can be improved.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Before you head onto a meeting, think about what you are going to say. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Be concise and clear about your insights and ideas. Be candid with your replies and offer a fresh perspective about the organization. Don\u2019t talk about trivial and petty issues.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If you are well prepared, the senior manager might take up your idea and implement it.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Senior managers look for people with good analytical skills and ideas all the time. A skip meeting could be your time to shine.\u00a0 Offer broad insights that will impress the senior manager.\u00a0<\/span><\/p>\n<h2><b>Things Skip-level Managers Need to Avoid<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A skip-level 1-on-1 is a crucial weapon in the arsenal of a manager. These meetings can be tricky to navigate. You have to find the right questions, the right way of dealing with the answers and formulate a plan to address the organizational level issues employees are facing. The answers to these questions vary from case to case. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, there are some things you need to avoid while taking these meetings, these are:<\/span><\/p>\n<h3><b>Don\u2019t Take Decisions on the Spot<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In skip-level meetings, employees will tell you their ideas, insights, and issues. You might be tempted to make decisions on the spot based on what you have heard. You have to resist this urge. Take what employees are saying into consideration, think it over, talk to your direct managers, talk to other senior managers, and then take any decision. Additionally, avoid saying things that can be misinterpreted by employees. For example, if someone pitches you an idea and if you are saying, \u201cThat\u2019s excellent. You should plan that out in more detail.\u201d This might send a message that you have given the go-ahead to their plan.\u00a0<\/span><\/p>\n<h3><b>Avoid Undermining Your Direct Manager<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As we mentioned before, send a message to the direct manager that you will be talking to someone from their team to avoid conflict. Next, employees will tell you about problems that can be better dealt with by the parties themselves. Don\u2019t problem-solve on the spot.\u00a0<\/span><\/p>\n<h3><b>Don\u2019t Give an Immediate Reaction to Things<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">At skip-level meetings, you might hear unexpected things, even shocking ones. Avoid giving assurances to issues such as \u201cLet me do this and that to address this.\u201d Thank the person for talking about their issues and tell them that you will get back to them.<\/span><\/p>\n<h3><b>Encourage Subordinates to Talk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Everyone has different ideas and issues. Some of the things employees express might be disagreeable to you. Do not refute their point or express disapproval directly. Do not get defensive. Instead, encourage them to talk. Put on your listening ears and let them know that they are being heard.\u00a0<\/span><\/p>\n<h2><b>Skip-level Meeting Questions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Setting up a skip-level meeting agenda requires preparing a list of questions. The more well-thought questions, the more effective the meeting becomes. You can prepare various types of questions: questions to build trust, questions to bring out the concerns, questions to get honest feedback, etc.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-195146\" src=\"https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min-1024x491.png\" alt=\"Skip Level Meeting Questions\" width=\"668\" height=\"320\" srcset=\"https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min-1024x491.png 1024w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min-300x144.png 300w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min-768x368.png 768w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min-100x48.png 100w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min-700x336.png 700w, https:\/\/blog.attendancebot.com\/wp-content\/uploads\/2021\/07\/Skip-Level-Meeting-Questions-min.png 1197w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/appfluence.com\/productivity\/skip-level-meetings\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/p>\n<h3><b>Skip level-meeting Questions &#8211; Building Trust<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Try to keep these questions simple. Do not ask too personal a question. Show an interest in the other person and build a rapport. This part of the meeting is crucial. If you make them comfortable, they will be honest with you later.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you do in your free time?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What motivated you to join our company?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which TV shows are you watching these days?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Did you catch the latest episode of \u201cinsert popular TV shows that everyone follows\u201d?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How are the spouse and kids? (Do your research on employees before you ask such a question)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you plan on traveling anywhere when the lockdown restrictions are lifted?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What\u2019s your favorite read?\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>Skip-level Meeting Questions &#8211; Eliciting Manager Feedback<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Getting feedback on your direct managers will surely be on your skip-level meeting agenda. Carefully thought-out questions will be better suited for this purpose. You are not looking for criticism on your managers, nor are you looking for flattery. What you need is direct and honest feedback. Here are some questions you can use:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How has your career been progressing in our organization? Are you happy with your progress?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you feel that you can approach your manager easily? If not, why?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How does your manager address conflict in the team?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How does your manager make decisions when the team is divided on an issue?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you feel that your inputs and ideas are valued by your manager? Why\/why not?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you think that your manager is easy to work with?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you were in charge of the team, what things would you do differently? Why?\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>Skip-level Meeting Questions &#8211; Getting Feedback on Teams<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One-on-one meetings can also provide you with information about how teams are performing. You will also get to know how effective and efficient your work culture is. Does your vision of the company match the reality on the ground? You can get the answer to such a question by asking the following questions:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is one thing that you like about working with your team? Why?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What would you change about the workings of your team?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who do you enjoy working with the best in your team? Why?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some changes you would suggest? Why?<\/span><\/li>\n<li aria-level=\"1\">What problems did you face in your last project?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you think your team does best?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you feel that your team works to its full potential? If not, why?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition, to skip-level meetings, you should also take tag-up meetings to ensure that everyone is on the same page with how they approach things in the organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A skip-level meeting is a valuable leadership tool that managers can use to iron out the problems faced by their organization and increase efficiency. These meetings will help you make key decisions and make important changes to the work culture. We hope that this article helps you make your skip-level meetings effective.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The key to an effective skip-level meeting is an agenda, asking the right questions, and listening.\u00a0Find out what other guidelines exist.<\/p>\n","protected":false},"author":1,"featured_media":195148,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41,6,31,4,39],"tags":[],"class_list":["post-195144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-engagement","category-hr-best-practices","category-management","category-productivity","category-scheduling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guidelines for Conducting a Skip-Level Meeting | 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