How an EdTech giant used AttendanceBot to invest in employee NPS

INDUSTRY

Education Tech

TEAM SIZE

19,000 empl

USE CASE

Time Off & Holiday Tracking

LOCATION

Raleigh, North Carolina

The Problem

Employees dissatisfaction with HRM had reached a tipping point.

The Objective

To eliminate longstanding complaints by investing in employee experience.

The Solution

Give employees seamless front-end workflows in Slack, while letting admins handle data in backend HRM.

The Result

eNPS appraisal of HRM process shot from -50 to 86.

VitalSource Technologies is a global provider of learning technology, specializing in creating, delivering, and distributing digital course materials to its thousands of institutional and publishing partners.

Discover how AttendanceBot helped VitalSource shed their prehistoric HRM and invest in an empowered workforce.

The Objective

Despite using cutting edge content analytics, VitalSource found itself bogged down by legacy HRM which had been slowing down processes for years. The problem eventually came to a head after employee dissatisfaction rose to the notice of the CEO.

We’d been using an antediluvian version of [HRM] for years and everyone in our organization hated it - it wasn’t user friendly and looked like it was built in the 1990s.

Douglas Latham,
VP of Ops

The Solution

Since their IT infrastructure was stuck on [HRM] as the central source of truth, VitalSource decided to find their own attendance solution which they would port data over into their [HRM]. Knowing that employee appraisal was a main metric, VitalSource sought out the simplest workflow it could find, and in 2018 landed on AttendanceBot’s Slack implementation.

The Result

VitalSource’s only goal was to turn the tides on employee satisfaction

to show their commitment, they wanted a process that exceeded an eNPS score of 80 from their current HRM score of -50. In the end, employees gave AttendanceBot